Questions, answered

You do. The domain is registered in your name as the registrant. We don't register customer domains under our own name.

Search a name, choose a term, enter your details and pay. We confirm your payment first, then place the registration. A domain is only shown as yours once the registrar has confirmed it. Most complete within minutes.

Your full legal name, email, phone number and address, including a postal code or GhanaPost digital address. Registries require accurate details, and you may be asked to verify your email.

The extensions on our pricing page, and others when you search for them: we check the name live and show the price if we can sell it. You always see the price before you pay.

That's the goal: MTN MoMo, Telecel Cash and AirtelTigo Money, plus cards. Each method is switched on only after it has been connected and tested.

Ghana cedis (GH₵). The total you confirm at checkout is the amount charged.

We refund you in full, and we start the refund ourselves. The details are in our Refund and Delivery Policy.

Not normally. Once a domain is registered, its cost has been paid on to the registrar and registry and can't be recovered, unless the law requires it or we made the error.

Renewal prices are shown before you buy. We send reminders before expiry and, if you turn on auto-renew, show the amount and ask for your consent first.

Only if you turn on auto-renew and agree to the amount. Automatic charging isn't connected yet, so for now we send reminders and you renew from your dashboard.

Depending on the extension there may be a recovery period, sometimes with extra fees. We'll explain your options and deadlines for the specific domain.

Yes, where the extension is open for transfers. You'll need the transfer (EPP) code from your current registrar. See the Transfer page for which extensions are open.

Open the domain in your dashboard, confirm it's you, and copy its transfer code. A newly registered domain can be locked against transfer for 60 days.

Open the domain in your dashboard and use Connect your website: choose where your site is hosted, review the changes and apply them. You can also edit DNS records yourself. Changes can take from a few minutes to a few hours to reach everyone.

Yes. You can manage A, AAAA, CNAME, MX, TXT, NS, SRV and CAA records, and update nameservers.

No. We sell and manage domains. You point your domain at your website host or email provider by adding the records they give you.

Two-factor authentication, domain locking where supported, and extra checks for sensitive changes. No service can promise absolute protection, but these steps reduce risk.

Use one of your recovery codes when you sign in. Keep them somewhere safe and separate from your phone.

Use the Contact page. Quote your order reference (it starts with PLOT-) and we'll reply within two business days.