Terms of Service

1. Who we are

Plotdomain (plotdomain.com) is operated by Franklin Adusei, trading as Plotdomain ("Plotdomain", "we", "us"). Business registration: Not yet registered. Location: Ghana (online service, no public office).

You can reach us at franklinadusei3@gmail.com or Support is by email.

2. What we do

We sell domain name registrations, renewals and transfers, and give you tools to manage them (for example DNS records, nameservers and renewal reminders).

We are a reseller. A domain is registered through an accredited registrar partner and recorded by the registry that runs its extension (for example .com or .org). We are not the registry. Our registrar partner and the registry's rules apply to your domain as set out in the Domain Registration Agreement.

3. Your account

• You must be at least 18 and able to enter a binding contract.
• Give us accurate, current information and keep it up to date.
• Keep your password and two-step codes private. You are responsible for activity on your account. Tell us at once if you think someone else has access.
• We recommend turning on two-step verification in your security settings.

4. Ordering and payment

Prices are shown in Ghana cedis (GH₵). Unless the checkout says otherwise, the total shown at checkout is the full amount you pay. Renewal prices are shown before you buy.

Payments are processed by Hubtel (cards and Mobile Money). We never see or store your card number or Mobile Money PIN.

An order is only confirmed after Hubtel confirms your payment to us. A name is not reserved for you until it is paid for.

Registration is carried out after your payment is confirmed. We tell you it is registered only when the registrar has confirmed it.

5. Availability and price changes

We check availability and price with the registrar before you pay. If a name is taken or its price changes before payment, we tell you and charge nothing.

If something goes wrong after payment (for example the name is registered by someone else at the same moment, or the registry rejects the details), we refund you under our Refund and Delivery Policy.

6. Registration and your responsibilities

When a registration is completed you are the registrant: the person or organisation named in the domain's records. You are responsible for choosing a name that does not infringe anyone's rights.

You must give accurate registrant details and respond when the registrar or registry asks you to verify them. Failing to do so can lead to suspension of the domain under ICANN rules.

A domain is registered for a set term. Registering a domain gives you the right to use it for that term. It is not ownership of the name itself.

7. Renewals and expiry

You are responsible for renewing your domains before they expire. We aim to email you reminders about 60, 30, 14, 7 and 3 days before expiry, but a missed email does not extend a domain.

Auto-renew is used only if you turn it on and agree to the amount shown.

A domain that expires may be suspended, enter a grace or redemption period (sometimes with extra fees set by the registry) or be released for anyone to register.

8. Transfers

You can transfer a domain to us with its authorisation (EPP) code, if the extension allows it. A newly registered domain, or one whose registrant details were just changed, may be locked against transfer for 60 days under ICANN rules.

Transfers can fail (for example a wrong code, a lock, or the other registrar declining). If a paid transfer fails we refund it.

9. Acceptable use

You must not use a domain or our service for:

• illegal activity, fraud, phishing, malware, or spam;
• infringing trademarks or other rights, including registering names in bad faith to profit from someone else's mark;
• content or activity that a registry, registrar or court requires us to stop;
• attacking, overloading or trying to break our systems.

10. Suspension and cancellation

We may suspend or cancel a domain or account if you break these terms, if a court, registry or registrar requires it, or to protect others. Where we cancel for abuse, no refund is due.

You may stop using the service at any time. Closing your account does not refund domains already registered.

11. Service availability

We work to keep the service running but cannot promise it is always available. We depend on third parties (the registrar, registries, payment and email providers). DNS changes can take time to spread across the internet.

12. Our responsibility to you

Nothing in these terms limits any liability that cannot lawfully be limited under the laws of Ghana.

Subject to that, we are not liable for indirect or consequential loss (such as lost profits or lost business), and our total liability for any order is limited to the amount you paid for that order.

13. Privacy

How we handle personal data is explained in our Privacy Policy.

14. Changes to these terms

We may update these terms. We will post the new version here and, for important changes, email you. If you keep using the service after a change takes effect, you accept it.

15. Governing law and disputes

These terms are governed by the laws of the Republic of Ghana. If you have a problem, please contact us first so we can try to fix it. If we cannot, the courts of Ghana have jurisdiction.

16. Contact

Franklin Adusei, trading as Plotdomain, Ghana (online service, no public office). Email franklinadusei3@gmail.com. Phone Support is by email. Support hours: We reply to support emails within two business days.