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Help Centre

How can we help?

Find a guide below, or browse every question.

  • Buying a domain

    Search a name, choose a term and pay. The domain is yours once the registrar confirms it.

    Read the answers
  • Renewing a domain

    Renewal prices are shown before you buy, and we remind you before every expiry.

    Read the answers
  • Transferring a domain

    What you need, how long it takes and which extensions are open.

    Open the guide
  • Connecting a domain to a website

    Choose where your site is hosted and we set up the records for you, or edit DNS yourself.

    Read the answers
  • DNS and nameservers

    Which record types you can manage, and how long changes take to appear.

    Read the answers
  • Business email

    We don't host email. Add the records your email provider gives you to your domain's DNS.

    Read the answers
  • Expiry and recovery

    What happens if a domain isn't renewed, and the reminders we send.

    Read the answers
  • Protecting your account

    Two-factor sign-in, domain locking and extra checks on sensitive changes.

    See protections
  • Payments and refunds

    How payment works, and when you get your money back.

    Read the answers

Still need help?

Send us a message with your order reference (it starts with PLOT-) and we'll reply within two business days.

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