Refund and Delivery Policy

1. Delivery

Everything we sell is digital. After your payment is confirmed we submit your registration, renewal or transfer. Most registrations complete within minutes; some take longer if the registry needs extra checks.

You can see the status of every order in your dashboard, and we email you the result. We tell you a domain is registered only when the registrar has confirmed it.

2. When we refund you in full

You do not need to ask when we cannot complete an order. We start the refund ourselves, usually within 3 business days of confirming the problem.

• We cannot complete your order: for example the name was registered by someone else at the same moment, the registry or registrar rejects the details, or the transfer fails.
• You were charged twice or charged the wrong amount (we refund the excess).
• Our error caused you to lose a domain you paid for.
• You cancel before we have submitted the order to the registrar. Contact us immediately.

3. When we cannot refund

Once a domain is registered, renewed or transferred, the cost is paid on to the registrar and registry and cannot be recovered, so it is non-refundable, unless the law requires otherwise or the cause was our error.

Domains cancelled for breaking the Terms of Service (abuse, fraud, infringement) are not refunded.

4. How to ask for a refund

Email franklinadusei3@gmail.com with your order reference (it starts with PLOT-) and what happened. We aim to reply within 2 business days. You can also call Support is by email (We reply to support emails within two business days).

5. How refunds are paid

Refunds go back to the method you paid with, through Hubtel: to the same card or the same Mobile Money wallet. After we process a refund, banks and mobile money providers usually take about 5 to 10 business days to show it.

6. If you disagree with a charge

Please contact us before disputing a payment with your bank or mobile money provider. Most problems can be fixed faster directly.